Jeanne Jones, Vice President of BankFirst heads up our Columbus branch. Raised in a small town in Missouri called Monroe City, she found herself in Nebraska after her husband’s job brought the young couple here. Originally Jeanne was a math teacher in Missouri, but after arriving in Nebraska she found there were no openings. With her background in numbers, banking was a good fit for her. She has been in the industry since December of 1979.
In her career, she’s seen a lot of changes to the business. “Everything was on paper instead of computers” and “everyone had paper account books instead of plastic debit cards”. One of the most interesting changes for Jeanne is “watching everything go electronic”. When she first started out, everything was either mailed or hand delivered for filing, now it’s all done via computer.
Jeanne sees the future of banking as “more electronic with more internet” and sees the era of “face to face contact with customers” slowly phasing out. But as some things change, some things stay the same. “The customer service aspect will always be there, but the future of this business is exciting”.