Jeanne Jones, Vice President of BankFirst heads up our Columbus branch. Raised in a small town in Missouri called Monroe City, she found herself in Nebraska after her husband’s job brought the young couple here. Originally Jeanne was a math teacher in Missouri, but after arriving in Nebraska she found there were no openings. With her background in numbers, banking was a good fit for her. She has been in the industry since December of 1979.

In her career, she’s seen a lot of changes to the business. “Everything was on paper instead of computers” and “everyone had paper account books instead of plastic debit cards”. One of the most interesting changes for Jeanne is “watching everything go electronic”. When she first started out, everything was either mailed or hand delivered for filing, now it’s all done via computer.

Jeanne sees the future of banking as “more electronic with more internet” and sees the era of “face to face contact with customers” slowly phasing out. But as some things change, some things stay the same. “The customer service aspect will always be there, but the future of this business is exciting”.

Kelly Jonak, Branch Manager of our Ord branch has been banking over eight years and views it as almost her “family business”. Kelly’s mom has been in banking for over thirty years and that’s what inspired her to get into the industry. Kelly said she’s “always looked up to her mom and wanted to follow in her footsteps” and that’s what brought her to BankFirst.

In her 8+ years in banking, she’s already seen a lot of changes in the industry. From handwriting receipts and typing up documents on a typewriter to having everything at her fingertips with her computer. And she expects the industry to continue to move forward on the technological front as more and more banking needs can be met online. She says it’s an “exciting time for the industry”.

Originally from a family farm in Scotia, she now lives with her husband and two kids in North Loup. She “loves her small town where everyone knows everyone and it’s just a great place to raise a family”. She says she’s “blessed to be able to live in a wonderful community and she’s very proud to be a part of the BankFirst family”.

Nadine Hagedorn, Senior Vice President of BankFirst leads the charge at our West Point branch. Originally from Cuming County, she’s right at home. Nadine has been lending since 1975, she’s seen a lot of changes as the industry continues to progress into the future. Her love of numbers is what originally piqued her interest in the field and finding solutions to credit needs for ag operations is what made her truly adore the industry.

Starting her career in the field at 21 years old, she was a bit of an anomaly. A very young woman making strides in what at the time was a male dominated field. She’s seen an industry that was traditionally open from 9-12 and 1-3 to becoming virtually 24/7. She appreciates the forward thinking of BankFirst because when she began in the industry, everything was on a “yellow pad” and manually sorting checks and now it’s primarily digital, which really makes her “excited to see the future unfold”.

She cherishes the relationships she’s built in Nebraska, South Dakota and Iowa. She’s most proud to be a part of the BankFirst team that allows her to provide products and services that meets the demands of the businesses and consumers that she services. It takes everyone working together to accomplish that goal.

In a historical moment for BankFirst, Susan Lutz, Chief Financial Officer became the second woman in the history of BankFirst to be elected to the board of directors. Lutz says she’s “excited to contribute to BankFirst and to be a part of the future of the institution. This is a fun opportunity and I’m looking forward to furthering the mission and values of BankFirst”.

Lutz, originally from the world of accounting, began her career at BankFirst just seven years ago, quickly becoming the Chief Financial Officer. President Clark Froehlich said “as CFO, she has been integral to the unprecedented growth our bank has seen in the last five years. We’ve expanded into Sioux City and western Nebraska, and Susie has been a key part of those decisions.”

Lutz is “honored to be a part of such a phenomenal board with an eye on the future”.

BankFirst proudly announces the promotion of Jordan Suehl, 33, to Chief Operating Officer, the youngest to serve in the role in the over 50 year history of BankFirst. Suehl, who has been in the banking industry for over ten years is “very excited about the challenges and opportunity the position holds, and is anxiously waiting to get to work.” Clark Froehlich, President of BankFirst, says “she was the perfect fit, and with youth comes great new ideas, and we are very much looking forward to the direction we are going to go with Jordan”.

Suehl, an Osmond native, now living in Pierce with husband and three children, says “it’s great to be able to raise a family where I grew up, and I’m blessed the position will allow me to continue to do that.” Suehl sees her new role as integral to insuring the day to day operations of BankFirst continue to perform at their optimum level.


BankFirst welcomes Kris Koelzer


BankFirst in O’Neill is excited to announce the addition of Kris Koelzer to the team as a Loan Officer. Kris brings banking experience and excitement to the position. Jerome Fagerland, Community President, “is very excited to be working with Kris, he’s become an asset to this community with his volunteer service and previous banking experience, he’ll be a true asset to our bank”. Koelzer, originally from Wood River, moved to O’Neill and met his wife 8 years ago and has since become active in several community organizations. Well versed in the banking business, Koelzer said “he’s excited for the next step in his career and looking forward to working with a great group of folks in such a tight knit community.” Together with his wife Anne, Kris has two kids, John and Myla.

Effective 11/2/2020 all BankFirst lobby hours will be Monday through Friday, 9am to 4pm. This shift in hours will bring all branches to a uniform lobby open and close time. This move will not effect the BankFirst Integrated Teller Machine’s operation times, as they are still conveniently staffed Monday through Friday from 7am to 6pm and on Saturday as well from 8am to 1pm. BankFirst continues to find ways to be more convenient for our customers, and staffing our ITM’s with live employees beyond the scope of average banking hours is just one way we’re working hard for you, our customer.


On July 13th, BankFirst celebrated the groundbreaking for their new 3,857 square foot branch bank. This new location will have a multiple lane drive-thru and will be located just north of Highway 20, at 3800 Dakota Avenue, South Sioux City. This new branch will provide all services expected of a full service bank, and utilize the new ITM (interactive teller machine) technology for the drive thru customers, with which those customers will interact with a BankFirst employee through a webcam from the comfort of their own vehicle. The ITM will also provide extended hours for the convenience of BankFirst customers. President Clark Froehlich says “this is an exciting time for our bank and we could not be more pleased how welcoming South Sioux City has been to our organization”.

The building is to be enclosed by mid-November and the interior finishes will take place this winter and early spring. Project will be finished in April of 2021.