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Main Office
100 North 13th Street
Norfolk, NE 68701
(402) 371-8005
(888) 371-8005
Lobby Hours:
Mon.-Fri. 9:00 AM-4:00 PM
Drive-thru Hours:
Mon. – Fri. 8:30 AM – 5:00 PM
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LOST OR STOLEN CARDS
Call 402-371-8005 during business hours:
M-F 8a-5p
After hours:
Contact Hot Card: 1-800-472-3272*
*$10.40 charge for after-hours call
If you receive a call about potential fraud on your debit card and are required to return the call, there will be no charge to you if you choose the automated service. If you choose to speak with a person there will be a $5.00 charge.
To activate your new Visa card, please call 1-800-992-3808
Jeanne Jones, Vice President of BankFirst heads up our Columbus branch. Raised in a small town in Missouri called Monroe City, she found herself in Nebraska after her husband’s job brought the young couple here. Originally Jeanne was a math teacher in Missouri, but after arriving in Nebraska she found there were no openings. With her background in numbers, banking was a good fit for her. She has been in the industry since December of 1979.
In her career, she’s seen a lot of changes to the business. “Everything was on paper instead of computers” and “everyone had paper account books instead of plastic debit cards”. One of the most interesting changes for Jeanne is “watching everything go electronic”. When she first started out, everything was either mailed or hand delivered for filing, now it’s all done via computer.
Jeanne sees the future of banking as “more electronic with more internet” and sees the era of “face to face contact with customers” slowly phasing out. But as some things change, some things stay the same. “The customer service aspect will always be there, but the future of this business is exciting”.
BankFirst Spotlights Kelly Jonak
News, PersonalKelly Jonak, Branch Manager of our Ord branch has been banking over eight years and views it as almost her “family business”. Kelly’s mom has been in banking for over thirty years and that’s what inspired her to get into the industry. Kelly said she’s “always looked up to her mom and wanted to follow in her footsteps” and that’s what brought her to BankFirst.
In her 8+ years in banking, she’s already seen a lot of changes in the industry. From handwriting receipts and typing up documents on a typewriter to having everything at her fingertips with her computer. And she expects the industry to continue to move forward on the technological front as more and more banking needs can be met online. She says it’s an “exciting time for the industry”.
Originally from a family farm in Scotia, she now lives with her husband and two kids in North Loup. She “loves her small town where everyone knows everyone and it’s just a great place to raise a family”. She says she’s “blessed to be able to live in a wonderful community and she’s very proud to be a part of the BankFirst family”.
BankFirst Celebrates Nadine Hagedorn
News, PersonalNadine Hagedorn, Senior Vice President of BankFirst leads the charge at our West Point branch. Originally from Cuming County, she’s right at home. Nadine has been lending since 1975, she’s seen a lot of changes as the industry continues to progress into the future. Her love of numbers is what originally piqued her interest in the field and finding solutions to credit needs for ag operations is what made her truly adore the industry.
Starting her career in the field at 21 years old, she was a bit of an anomaly. A very young woman making strides in what at the time was a male dominated field. She’s seen an industry that was traditionally open from 9-12 and 1-3 to becoming virtually 24/7. She appreciates the forward thinking of BankFirst because when she began in the industry, everything was on a “yellow pad” and manually sorting checks and now it’s primarily digital, which really makes her “excited to see the future unfold”.
She cherishes the relationships she’s built in Nebraska, South Dakota and Iowa. She’s most proud to be a part of the BankFirst team that allows her to provide products and services that meets the demands of the businesses and consumers that she services. It takes everyone working together to accomplish that goal.